Service Assurance


Service Assurance is a comprehensive solution from SIPHON which enable Service Providers to efficiently monitor and troubleshoot Hosted Unified Communications services.

Service Assurance has become a key capability utilised by Service Providers to allow effective monitoring of network and service performance, reducing overall operational expenditure and improving the overall quality of experience. SIPHON offers a market leading Service Assurance solution which provides extensive monitoring and correlation of all signalling and media activity, presenting a consolidated view for rapid fault investigation and resolution. The solution enables historical service and traffic trends to be observed, along with the definition of customised alerts based on Key Performance Indicators which enable swift reaction and resolution of service related issues.


Through leveraging Service Assurance, the following key benefits can be realised:

  • Reduction of operational costs
  • Increased service quality
  • Improved operational efficiencies
  • Comprehensive insight and analysis of service traffic
  • Improved customer quality of experience