SIPHON and IPTEGO to deliver improved Customer Experience for Ergatel

PALLADION Platform delivers real-time Service Assurance Solutionfor the deployment of SIP based services


Cwmbran, 3rd May 2011. SIPHON Networks today announced that Ergatel, a leading Service Provider in Belgium, has deployed the IPTEGO PALLADION solution to support it’s capability in delivering and managing their SIP based product portfolio. The solution enables proactive Service administration and management, thereby greatly improving the overall quality of customer experience.

PALLADION enables Ergatel to drill down to individual customers, devices, network equipment and at the same time providing a network overview, global metrics, KPIs and statistics. This then allows the operational staff to identify, locate and solve problems on network and application layer and deliver fixes in real time.

"We have been using PALLADION for some time now and it has made a very strong impact in our operations team to ensure we continue to deliver a very positive experience to our customers." says Philippe Magidson, Managing Director at Ergatel. "SIPHON has provided strong support and demonstrated excellent knowledge on how to maximize the use of the platform with the services we provide"

"We are delighted to strike a partnership with Ergatel and PALLADION is now a solution that is being seen as a key requirement for all High Performance Hosted Telephony platform" states Steve Harris, Managing Director at SIPHON Networks. "Ergatel has a strong reputation for service in Belgium and we are now building a strong customer base in the Benelux region for our solutions".

About SIPHON Networks
Founded in the UK in 2009, SIPHON Networks Ltd is a leading European Systems Integrator focused on the design, supply, delivery & integration of advanced Voice & Unified Communications technology to enable the delivery of innovative services on a robust and scalable platform. For more information please visit: www.siphonnetworks.com

About Ergatel :
For more information on Ergatel visit

www.ergatel.com/