Case Studies

exponential e logo
Exponential-e needed a hosted UC platform that could be evolved to deliver truly innovative services. “We wanted to offer a true unified communications experience with instant messaging, mobile clients and collaboration rather than just a voice-oriented service. SIPHON was an obvious choice of partner as it continues to be at the forefront of innovation in this space.”
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essensys logo

wanted to de-risk the build and deployment of its new hosted UC platform. “It was clear that access to highly skilled and experienced engineering resources would help us adapt [our management user interface] to enable interworking with the new platform. This skillset and experience is exactly what SIPHON was offering.”
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avc one logo
AVC One wanted to build and operate a new hosted Unified Communications (UC) platform. “SIPHON’s upfront involvement in the design of the solution was crucial as its team interpreted and translated both our business and customer-requirements into a clear engineering specification…There are nine different suppliers involved in the delivery of our service and SIPHON provides a unified technical and commercial interface that spans every single one of them.”
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daisy logo

Daisy needed to be able to respond rapidly to requests for new technologies and services from its forward thinking customers. “Due to the timescales involved, sometimes a skills or resourcing gap exists that needs to be addressed quickly and flexibly. One of many benefits of working with SIPHON is access to the expertise and manpower to keep things moving forward while the hiring process or internal training gets underway.…SIPHON’s breadth and depth of knowledge makes them a trustworthy partner.”
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esprit logo

wanted to improve the service provided by its support desk, so that it could better assist its customers without needing them to be heavily involved in the resolution process. “Previously, it just wasn’t possible to use historical data to improve our service offering. It didn’t take long for us to realise that the solution from SIPHON would enable us to become significantly more proactive.”
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