The ability to extract, monitor and measure performance of communications within the Enterprise is becoming a key capability to increase productivity and make informed decisions about the business. Business Reporting from SIPHON integrates fully with Hosted Unified Communications platforms to deliver comprehensive reports and dashboards.
Business Reporting provides all the necessary tools to identify and analyse all call activity providing a number of key benefits to the Enterprise:
- Maximise the return on your telecoms investment
- Improve customer service, helping you to retain customers
- Increase revenue by monitoring and improving your business performance
- Improve call handling techniques
- Detect telephone fraud early
- Reduce communications costs