Current Vacancies

 


 

Operations Help Desk Manager


Job Specification
Title: Operations Help Desk Manager
Department: Technology
Location: Cwmbran, South Wales
Reporting to: Cloud Services Manager
Experience: IT and/or Telecoms experience preferred

Nuvias UC is a leading Unified Communications solutions provider in the UK & Northern Europe focused on helping our customers succeed in delivering innovative, profitable and high quality services. Specifically concentrating on Unified Communications technology and products, Nuvias UC provides a full range of services to customers from design and build to support, along with managed and professional services. NUVIAS UC has office locations in Cwmbran (South Wales), Newbury (Berkshire) and Rotterdam (Holland).

Nuvias UC is looking for a Operations Help Desk Manager with focus on Cloud Services and IT Solutions. These include Hosted PBX, Cloud Call Recording, Cloud Video and IT Services including networking and Desktop Support. The Help Desk Manager will join the Operations team and be responsible for the handling of and allocation of trouble tickets within Cloud Services and IT departments. There will a requirement for the Help Desk Manager to contribute towards the resolution of trouble tickets and provide regular reports for Nuvias UC management. The Helpdesk Manager will provide an escalation point for Cloud Service vendors such as BroadSoft, Dubber, Lifesize etc, and will provide regular updates to resellers and end users, they will be expected to monitor ticket queues and ensure that the published SLAs are adhered to. The Nuvias UC trouble ticket system (DeskPro) is used to manage customer tickets (internal and external). There may from time to time be the requirement to travel to customer sites and this may include overnight stays.


 

Job Role & Responsibilities

 

Knowledge & Experience:

The current TAC team is made up of individuals from a range of backgrounds, giving us the combined benefits of their varied experience. The way you approach your work is just as important to us as the technologies and management skills you may have worked with and learned in the past. We are looking for the following key skills and experience:

 

Other areas of knowledge or experience that would be considered useful for the role:

 

In return you will Nuvias UC wil provide:

 

How to apply:

Please send your CV to tech.careers@siphonnetworks.com


No agencies.