Current Vacancies

VoIP TAC Engineer

Job Specification
Title:VoIP TAC Engineer
Location: Cwmbran, South Wales
Department: Technology
Reporting to: Head of Technical Support
Experience: IT or Telecoms experience preferred

SIPHON is a leading Unified Communications solutions provider in the UK & Northern Europe focused on helping our customers succeed in delivering innovative, profitable and high quality services. Specifically concentrating on Unified Communications technology and products, SIPHON provides a full range of services to customers from design and build to support, along with managed and professional services. SIPHON has office locations in Cwmbran (South Wales), Newbury (Berkshire) and Rotterdam (Holland).

SIPHON is looking for a VoIP TAC Engineer with focus on SIPHON Core products including Oracle Communication Session Border Controllers, Palladion(OCOM), Loki Portals/Provisioning and BroadWorks platform.  The TAC engineer will join the Support team and be responsible for maintaining the SIPHON portfolio of customer solutions as required. This will include using the SIPHON trouble ticket system (DeskPro) to manage customer tickets (internal and external).  There may from time to time be the requirement to travel to customer sites and this may include overnight stays.

Job Role & Responsibilities:

Knowledge & Experience:

The current TAC team is made up of individuals from a range of backgrounds, giving us the combined benefits of their varied experience. The way you approach your work is just as important to us as the technologies you may have worked with in the past. We are looking for the following key skills and experience:



Other areas of knowledge or experience that would be considered useful for the role:


You'll Get:


How to apply:

Please send your CV to

No agencies.